At Glam Sutra, every piece is thoughtfully crafted to make you feel confident and beautiful. If your purchase doesn't meet your expectations, we are here to help with a simple and transparent return process.
Return Window
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the product must be:
- Unused and unworn.
- In its original condition.
- Returned with the original packaging, tags, invoice, and complimentary items (if any).
- A product unboxing video is mandatory.
- No return/exchange for purchases during the sale period.
- If the return is based on quality, then the customer will courier back the product to the warehouse, or it will be deducted from the refund store credit.
Eligible Returns
Returns or exchanges are accepted in the following cases:
- Wrong product received.
- Damaged or defective product.
- Product received is different from what was ordered.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Earrings (due to hygiene reasons).
- Customized or personalized jewellery.
- Free gifts or promotional items.
- Products purchased during clearance, final sale, or marked as Non-Returnable on the product page.
- Products showing signs of use, damage, or alteration after delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.
To help us resolve the issue quickly, kindly share:
- Your Order ID.
- Clear images of the product.
- Images of the packaging.
- An unboxing video (recommended for faster resolution).
- Claims raised after 48 hours may not be eligible for replacement or refund.
Return Approval Process
Once your request is received, our Quality Team will review the submitted details.
If approved:
- A reverse pickup will be arranged wherever service is available.
- If reverse pickup is unavailable, you may self-ship the product to our return address. Reasonable courier charges will be reimbursed upon successful quality inspection.
Quality Inspection
After we receive the returned product, it will undergo a quality inspection.
Your return will be approved only if the product is found to be:
- Unused.
- Undamaged.
- Complete with original packaging and tags.
Refund Policy
Once your return is approved after inspection:
- Prepaid Orders: Refund will be processed in the form of store credit within 5–7 business days.
- Cash on Delivery (COD) Orders: Refund will be processed in the form of store credit within 5–7 business days.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
Exchange Policy
Eligible products can be exchanged within 7 days of delivery, subject to stock availability.
If your requested item is unavailable, you may choose:
- Another product of equal value.
- Store Credit.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets the eligibility criteria above.
Important Notes
- Glam Sutra reserves the right to decline returns that do not meet the conditions mentioned in this policy.
- Store credits and exchanges are subject to successful quality inspection.
- Glam Sutra reserves the right to update this policy without prior notice.
Need Help?
For any return, exchange, or refund-related queries, please reach out to our Customer Support Team.
Email: support@theglamsutra.com
Whats app: 8595222049
Response Time: Within 24–48 business hours
